The following actions are prohibited on the Pontoon Saloon. The crew has the discretion to remove any passengers or cancel the cruise, if these rules are violated or any inappropriate behavior is escalated. No refund will be issued.
- Over intoxication
- Vulgar language
- Indecent Exposure
- Public Urination
For any vomiting, public urination, or littering on the Pontoon Saloon or dock, there will be a $250 fine charged to the card on file.
Public Cruise (this includes the mimosa cruise): Any cancellations more than 14 days in advance will receive a full refund. If you cancel less than 14 days in advance, there will be no refund, if we fill your tickets within that 14 day window we will provide a 100% voucher toward a future cruise. If you no show or if you are late to the cruise we will not provide a refund or voucher. If we cancel due to severe weather we provide a 50% refund or we offer a full voucher for another cruise. Do not assume your cruise is cancelled due to severe weather, we will notify you prior to the cruise if cancelled.
Private Cruise: Our policy is a 2 week (14 day) Cancellation period in order to receive a full refund on your booking less the 20% non-refundable deposit taken upon reservation. Within the 14 day window your cruise is non-refundable.
WEATHER CANCELLATION POLICY
Our cruises operate rain or shine since 3/4 of the boat has a covered roof. If we cancel due to severe weather we provide a 50% refund or we offer a full voucher for another cruise. Do not assume your cruise is cancelled due to severe weather, we will notify you prior to the cruise, if cancelled.
Flexible Refunds: If you opt in to this service, the insurance Cancellation Policy replaces ours and you work with the insurance service directly for cancellations and refunds. The service will cover a refund for the full amount made at the time of booking the reservation. Please review their terms and conditions.
The safety of guests and employees is our top priority. While health & safety procedures are followed on a daily basis, we will enforce the following to be sure everyone stays healthy:
- Operating at 50% capacity,
- Socially distanced seating,
- Masks required by employees,
- Temperature checks upon entry,
- Masks required while boarding until seated,
- Sanitation procedures after every cruise.
We are closely monitoring daily updates & recommendations from local and federal authorities.
If you are experiencing any of the symptoms listed on the CDC.gov website, please be courteous & stay home.