FAQs

The following actions are prohibited on the Pontoon Saloon. The crew has the discretion to remove any passengers or cancel the cruise, if these rules are violated or any inappropriate behavior is escalated. No refund will be issued.

• Over intoxication
• Vulgar language
• Indecent Exposure
• Vomiting
• Public Urination
• Littering

For any vomiting, public urination, or littering on the Pontoon Saloon or dock, there will be a $250 fine charged to the card on file.

Winter Private Cruise: Private Cruises running December 1st - February 28th, we offer a flexible cancellation policy in case of inclement weather. You can cancel at any time for a full refund minus a $100 non-refundable deposit that can be used as a credit towards a future cruise.

Public Cruise: The policy is a full refund 14 days prior to your cruise date. If you cancel within 14 days of your cruise departure date there will be no refund. If we can fill your reservation with another reservation we provide a 100% credit toward a future cruise within a year. If you no show or if you are late for the cruise we will not provide a refund or credit. This policy applies to any change in guest count for a reservation.

Private Cruise: Policy is a full refund 14 days prior to cruise departure date LESS the $300 non-refundable deposit. If you cancel within 14 days of the cruise date there will be no refund. Within the 14-day window, your cruise is 100% non-refundable. If we cancel due to severe weather, we offer a full refund minus the $300 non-refundable deposit.

WEATHER CANCELLATION POLICY

Our cruises operate rain or shine since 3/4 of the boat has a covered roof. If we cancel due to severe weather, we provide a full refund minus the booking fee or a full credit toward a future cruise. Do not assume your cruise is canceled due to severe weather, we will notify you prior to the cruise if canceled. We reserve the right to delay cruises as needed.

CHANGES TO EXISTING RESERVATIONS

If you need to cancel or make changes to an existing reservation, including adding or reducing the number of people in your party, please email us at info@pontoonsaloontn.com or call us at (615) 601-1464.

NO, the Pontoon Saloon does NOT allow swimming, the Cumberland River is a fast flowing river with a strong current. If anyone purposefully jumps overboard during their trip they will be fined up to $500.

It is Mandatory that each passenger fill out this waiver prior to boarding. This is an online waiver only, no hard copies may be submitted. It saves time, so please do this before you arrive, or your group will not board until it is completed. Once submitted you are done, you can see a copy of our waiver in the footer of this website.

Most of our staff is paid on gratuity only. They work very hard to ensure a safe and fun cruise for everyone so please show your appreciation by tipping!

We do not allow Beer bottles, we do however allow liquor, wine, and champagne bottles that will be stored behind the bar.

Our boats hold 45 Guests plus 2 crew members for private cruises and 40 guests plus 2 crew members for public cruises.

We ID before boarding. You must be 21 for any of our public cruises.  Private cruises we allow any age, obviously under 21 is not allowed to consume alcohol. Kids 4 and under are free.

Smoking is not allowed on the boat.

You will cruise down the Cumberland River right in Downtown Nashville. We pick up and drop off right by the Titans's Nissan Stadium. The Nashville Skyline and beautiful bridges create a great landscape for that perfect group instagram! These tours do embark and disembark from the downtown docks at 2 Victory Ave Nashville, TN 37213.

In the state of Tennessee, Liquor Beer and Wine are sold Mon-Sat 8am - 11pm. Sunday, Beer and Wine sales only starting at 10am.

If you receive store credit for your reservation, you can apply this towards another cruise within 1 year of your original reservation date. Store credit is circumstantial and deemed by our team only.

Our main season is March–November. During our winter season, which runs December–February, we offer discounted private cruise tours and limited public cruises on certain weekends. Please contact us for information on specific dates.

Canceling your reservation due to Covid-19 does not mean a full refund unless you are outside of our 14-day cancellation policy. If you need to cancel due to contracting Covid, and you are within the 14-day window, our cancellation policy is still in effect. Please reach out to us as soon as possible, and we will work with you on options if we can refill your guest count. 

While we do not require masks or proof of vaccination, the safety of guests and employees is our top priority.

All Cruises, unless stated otherwise, embark and disembark from the downtown docks at 2 Victory Ave Nashville, TN 37213. Please review your confirmation email for the address and map details. Please call if you have any questions.

Yes! We have thought of it all, a restroom is onboard! But PLEASE – no number 2’s on this cruise!

Cruises are 2 hours. Private cruises have an option to add an extra hour depending on availability. Contact us for pricing.

We have tiered pricing for private cruises and hold up to 45 passengers. We offer catering and alcohol packages only on our private cruises. You can book a private cruise for any group size but we recommend for 16+ passengers book a private cruise! A Public cruise is always a good option and costs less if you have a smaller group and want to party with others!

Private cruises can be catered and we offer alcohol delivery! Whether you want light appetizers, Nashville Hot Chicken, or BBQ, we can help supply for your event. We work with Hattie Bs Hot Chicken, Martin's BBQ, Urban Juicer, and the Cheese Gal. Please reach out to us for menus and pricing!

We are a bring your own beverage party cruise. We allow beer, wine, liquor,and champagne of your choice. Please only bring beer cans, NO GLASS beer bottles. We have plenty of ice, coolers and cups for everyone. We would also recommend you bring mixers, sunscreen, water, and a good camera! Please bring your ID for all public cruises as you must be 21.

25 minutes prior to launch. You will need to check in, sign waivers, load all passengers and beverages, so be sure to give yourself enough time.

If you reserved a private boat you are welcome to decorate and set up any essentials you may need. Please reach out and get approval for any large items. For public cruises, you are welcome to bring props/small party supplies.

We supply the ice, coolers, & cups, you are welcome to bring your own coolers if easier but be sure to not forget them! Weapons, Glass beer bottles, drugs are not allowed and will be strictly enforced. If caught with drugs or weapons onboard the boat will immediately re-dock to remove passengers involved in such activities with zero refund.

We highly recommend that you take uber/lyft. We don’t want anyone drinking and driving! We don't provide parking & parking is limited around the dock and Nissan Stadium due to events. Please plan a head and come early if you are driving. There are paid lots around the stadium that are a 10min walk to the dock.

We have 25 chairs on board that are first-come first-serve. Keep in mind this is a booze cruise. We encourage everyone to mingle and there is plenty of room for dancing. No one sits in the chairs for 99% of our cruises.