FAQs

The following actions are prohibited on the Pontoon Saloon. The crew has the discretion to remove any passengers or cancel the cruise, if these rules are violated or any inappropriate behavior is escalated. No refund will be issued.

• Over intoxication
• Vulgar language
• Indecent Exposure
• Vomiting
• Public Urination
• Littering

For any vomiting, public urination, or littering on the Pontoon Saloon or dock, there will be a $250 fine charged to the card on file.

Public Cruise (this includes the mimosa cruise): Any cancellations more than 14 days in advance will receive a full refund. If you cancel less than 14 days in advance, there will be no refund, if we fill your tickets within that 14 day window we will provide a 100% voucher toward a future cruise. If you no show or if you are late to the cruise we will not provide a refund or voucher. If we cancel due to severe weather we provide a 50% refund or we offer a full voucher for another cruise. Do not assume your cruise is cancelled due to severe weather, we will notify you prior to the cruise if cancelled.

Private Cruise: Our policy is a 2 week (14 day) Cancellation period in order to receive a full refund on your booking less the 20% non-refundable deposit taken upon reservation. Within the 14 day window your cruise is non-refundable.

WEATHER CANCELLATION POLICY

Our cruises operate rain or shine since 3/4 of the boat has a covered roof. If we cancel due to severe weather we provide a 50% refund or we offer a full voucher for another cruise. Do not assume your cruise is cancelled due to severe weather, we will notify you prior to the cruise, if cancelled.

Flexible Refunds: If you opt in to this service, the insurance Cancellation Policy replaces ours and you work with the insurance service directly for cancellations and refunds. The service will cover a refund for the full amount made at the time of booking the reservation. Please review their terms and conditions.

NO, the Pontoon Saloon does NOT allow swimming, the Cumberland River is a fast flowing river with a strong current. If anyone purposefully jumps overboard during their trip they will be fined up to $500.

It is Mandatory that each passenger fill out this waiver prior to boarding. This is an online waiver only, no hard copies may be submitted. It saves time, so please do this before you arrive, or your group will not board until it is completed. Once submitted you are done, you can see a copy of our waiver in the footer of this website.

Most of our staff is paid on gratuity only. They work very hard to ensure a safe and fun cruise for everyone so please show your appreciation by tipping!

We do not allow Beer bottles, we do however allow liquor, wine, and champagne bottles that will be stored behind the bar.

Due to Covid restrictions, 35 Guests plus 2 crew members for private cruises. 25 guests for public cruises.

Non Covid: 47 Guests for Private Cruises, and 40 Guests for Public Cruises.

Yes, you are in Tennessee, everywhere will card you no mater how old you look. You must be 21 for any of our public cruises. If you are interested in a private cruise we allow any age limit, obviously under 21 is not allowed to consume alcohol

Smoking is not allowed on the boat.

You will cruise down the Cumberland River right in Downtown Nashville. We pick up and drop off right by the Titans's Nissan Stadium. The Nashville Skyline and beautiful bridges create a great landscape for that perfect group instagram! These tours do embark and disembark from the downtown docks at 2 Victory Ave Nashville, TN 37213.

In the state of Tennessee, Liquor Beer and Wine are sold Mon-Sat 8am - 11pm. Sunday, Beer and Wine sales only starting at 10am.

If you receive store credit for your reservation, you can apply this towards another cruise within 1 year of your original reservation date. Store credit is circumstantial and deemed by our team only.

The safety of guests and employees is our top priority. While health & safety procedures are followed on a daily basis, we will enforce the following to be sure everyone stays healthy:

• Operating at 50% capacity,
• Socially distanced seating,
• Masks required by employees,
• Temperature checks upon entry,
• Masks required while boarding until seated,
• Sanitation procedures after every cruise.

We are closely monitoring daily updates & recommendations from local and federal authorities.

If you are experiencing any of the symptoms listed on the CDC.gov website, please be courteous & stay home.

Have a group of less then 12, you can still book a private cruise! The base price includes 12 guests, so you will still pay the 12 person minimum even if you have a smaller group. Public cruise is always a good option and costs less!

Private cruises can be catered and we offer alcohol delivery! Whether you want light appetizers, Nashville Hot Chicken, or BBQ, we can help supply for your event. We work with Hattie Bs Hot Chicken, Martin's BBQ, Urban Juicer, and the Cheese Gal. Please reach out to us for menus and pricing!

We are a bring your own beverage and food party cruise. We allow beer, wine, liquor, champagne, and food of your choice. Please only bring beer cans, NO GLASS beer bottles. We have plenty of ice and cups for everyone. We would also recommend you bring mixers, sunscreen, water, and a good camera! Please bring your ID for all public cruises as you must be 21.

All Cruises, unless stated otherwise, embark and disembark from the downtown docks at 2 Victory Ave Nashville, TN 37213. Please review your confirmation email for the address and map details. Please call if you have any questions.

Cruises are 2 hours. Private cruises have an option to add an extra hour depending on availability. Contact us for pricing.

25 minutes prior to launch. You will need to check in, sign waivers, load all passengers and beverages, so be sure to give yourself enough time.

If you reserved a private boat you are welcome to decorate and set up any essentials you may need. Please reach out and get approval for any large items. For public cruises, you are welcome to bring props/small party supplies.

We supply the ice, you are welcome to bring your own coolers and ice if easier but be sure to not forget them! Weapons, Glass beer bottles, drugs are not allowed and will be strictly enforced. If caught with drugs or weapons onboard the boat will immediately re-dock to remove passengers involved in such activities with zero refund.

We highly recommend that you take uber/lyft. We don’t want anyone drinking and driving! Parking is limited around the dock and Nissan Stadium. The lots can sometimes be paid lots, so please plan ahead.

Yes! We have thought of it all, a restroom is onboard! But PLEASE – no number 2’s on this cruise!

We have 25 chairs on board that are first-come first-serve. Keep in mind this is a booze cruise. We encourage everyone to mingle and there is plenty of room for dancing. No one sits in the chairs for 99% of our cruises.