FAQs

The following actions are prohibited on the Pontoon Saloon. The crew has the discretion to remove any passengers or cancel the cruise, if these rules are violated or any inappropriate behavior is escalated. No refund will be issued.

• Over intoxication
• Vulgar language
• Indecent Exposure
• Vomiting
• Public Urination
• Littering

For any vomiting, public urination, or littering on the Pontoon Saloon or dock, there will be a $250 fine charged to the card on file.

Flexible Refunds (purchase required):  All Cruises, If you purchase a FLEXIBLE REFUND this policy now replaces the below cancellation policy. Please see "Flexible Refunds" FAQ for more info. 

Public Cruise: Policy is a full refund 14 days prior to cruise departure time. If you cancel within 14 days of the cruise departure there will be no refund, unless we fill your reservation with another reservation  we provide a 100% credit toward a future cruise within a year. If you no show or if you are late to the cruise we will not provide a refund or credit. 

Private Cruise: Policy is a full refund 14 days prior to cruise departure time LESS the $200 non-refundable deposit. If you cancel within 14 days of the cruise departure there will be no refund. Within the 14 day window your cruise is 100% non-refundable. If we cancel due to severe weather, we offer a full refund minus the $200 non refundable deposit.

WEATHER CANCELLATION POLICY

Our cruises operate rain or shine since 3/4 of the boat has a covered roof. If we cancel due to severe weather we provide a full refund minus the booking fee and a 5% cancellation fee, or a full credit toward a future cruise. Do not assume your cruise is cancelled due to severe weather, we will notify you prior to the cruise, if cancelled. We reserve the right to delay cruises as needed.

If you Upgrade your booking at initial time of purchase to a "Flexible Refund" you will receive a 100% refund if you cannot attend for one of the many reasons in our Terms and Conditions here, which you accept when you select a Refundable Booking. When you purchase this policy our standard cancellation policy no longer applies. Some of those reasons include:

• Sickness, Accident, Injury
• Public transport failure
• Private vehicle failure
• Emergency services recall
• Home emergency
• Immediate relative sickness
• Pre-existing medical conditions
  And many more…

If you are unable to attend please file an application Here.

NO, the Pontoon Saloon does NOT allow swimming, the Cumberland River is a fast flowing river with a strong current. If anyone purposefully jumps overboard during their trip they will be fined up to $500.

It is Mandatory that each passenger fill out this waiver prior to boarding. This is an online waiver only, no hard copies may be submitted. It saves time, so please do this before you arrive, or your group will not board until it is completed. Once submitted you are done, you can see a copy of our waiver in the footer of this website.

Most of our staff is paid on gratuity only. They work very hard to ensure a safe and fun cruise for everyone so please show your appreciation by tipping!

We do not allow Beer bottles, we do however allow liquor, wine, and champagne bottles that will be stored behind the bar.

Due to Covid restrictions, 35 Guests plus 2 crew members for private cruises. 25 -30 guests for public cruises.

Non Covid: 47 Guests for Private Cruises, and 40 Guests for Public Cruises.

We ID before boarding. You must be 21 for any of our public cruises.  Private cruises we allow any age, obviously under 21 is not allowed to consume alcohol. Kids 4 and under are free.

Smoking is not allowed on the boat.

You will cruise down the Cumberland River right in Downtown Nashville. We pick up and drop off right by the Titans's Nissan Stadium. The Nashville Skyline and beautiful bridges create a great landscape for that perfect group instagram! These tours do embark and disembark from the downtown docks at 2 Victory Ave Nashville, TN 37213.

In the state of Tennessee, Liquor Beer and Wine are sold Mon-Sat 8am - 11pm. Sunday, Beer and Wine sales only starting at 10am.

If you receive store credit for your reservation, you can apply this towards another cruise within 1 year of your original reservation date. Store credit is circumstantial and deemed by our team only.

Canceling your reservation due to Covid -19 does not mean a full refund unless you are outside of our 14-day cancellation policy. If you need to cancel due to contracting Covid, and you are within the 14-day window our cancellation policy is still in effect. Please reach out to us as soon as possible, and we will work with you on options if we can refill your guest count. 

The safety of guests and employees is our top priority.

All Cruises, unless stated otherwise, embark and disembark from the downtown docks at 2 Victory Ave Nashville, TN 37213. Please review your confirmation email for the address and map details. Please call if you have any questions.

Yes! We have thought of it all, a restroom is onboard! But PLEASE – no number 2’s on this cruise!

Cruises are 2 hours. Private cruises have an option to add an extra hour depending on availability. Contact us for pricing.

We have tiered pricing for private cruises and hold up to 45 passengers. We offer catering and alcohol delivery only on our private cruises. You can book a private cruise for any group size book a private cruise! A Public cruise is always a good option and costs less if you want to party with others!

Private cruises can be catered and we offer alcohol delivery! Whether you want light appetizers, Nashville Hot Chicken, or BBQ, we can help supply for your event. We work with Hattie Bs Hot Chicken, Martin's BBQ, Urban Juicer, and the Cheese Gal. Please reach out to us for menus and pricing!

We are a bring your own beverage party cruise. We allow beer, wine, liquor,and champagne of your choice. Please only bring beer cans, NO GLASS beer bottles. We have plenty of ice, coolers and cups for everyone. We would also recommend you bring mixers, sunscreen, water, and a good camera! Please bring your ID for all public cruises as you must be 21.

25 minutes prior to launch. You will need to check in, sign waivers, load all passengers and beverages, so be sure to give yourself enough time.

If you reserved a private boat you are welcome to decorate and set up any essentials you may need. Please reach out and get approval for any large items. For public cruises, you are welcome to bring props/small party supplies.

We supply the ice, you are welcome to bring your own coolers and ice if easier but be sure to not forget them! Weapons, Glass beer bottles, drugs are not allowed and will be strictly enforced. If caught with drugs or weapons onboard the boat will immediately re-dock to remove passengers involved in such activities with zero refund.

We highly recommend that you take uber/lyft. We don’t want anyone drinking and driving! We don't provide parking & parking is limited around the dock and Nissan Stadium due to events. Please plan a head and come early if you are driving. There are paid lots around the stadium that are a 10min walk to the dock.

We have 25 chairs on board that are first-come first-serve. Keep in mind this is a booze cruise. We encourage everyone to mingle and there is plenty of room for dancing. No one sits in the chairs for 99% of our cruises.