Frequently Asked Questions
Rules of Conduct
The following actions are prohibited on the Pontoon Saloon. The staff has the discretion to deny boarding and remove any passengers or cancel the cruise if these rules are violated or if any inappropriate behavior is escalated. No refund will be issued. If individuals arrive overly intoxicated our staff has the discretion to deny them boarding for the cruise.
- Over intoxication
- Vulgar language
- Indecent Exposure
- Public Urination
For any vomiting, public urination, or littering on the Pontoon Saloon or dock, there will be a $250 fine charged to the card on file.
What is Pontoon Saloon's Cancellation Policy?
Our Cancellation policy is clearly stated online and in our terms and conditions, if you have questions about this policy please do not hesitate to email us or call.
PUBLIC CRUISE: Full refund 14 days prior to cruise departure time. Cancellations within 14 days, no-shows, late for departure are 100% non-refundable, non-transferable. Please contact us as soon as possible and we will do our best to accommodate you on another cruise with a 20% change fee, we understand life happens. The 14+ day cancellation policy applies to any change in the guest count for a reservation. Public Cruises include Mimosa Cruise, Pontoon Party Cruise, & Sunset Party Cruise.
LUXURY PRIVATE PARTY CRUISE: A 50% non-refundable deposit is applied to all reservations. In the event you cancel, you will receive 50% of the total refunded with written notice 30 days prior to your cruise date. No refund if canceled within 30 days of your cruise date, we do offer the option to change the date of your cruise within the current season, and no refund/transfer within 48 hours of departure time (a 20% change fee will be applied for Friday / Saturday & Holiday reservations). If you no-show for the cruise there is no refund or rescheduling options. Winter Policy: For cruises booked between November 17th to March 12th, we offer a flexible cancellation policy in case of inclement weather. You can cancel up to 24 hours in advance for a full Credit on a Gift Card.
BACH PARTY CRUISE: The policy is a full refund 30 days prior to cruise departure time less the non-refundable 10% booking fee (10% of the subtotal which includes the ticket and alcohol package). Cancellations within 30 days, no-shows, or late for departure are 100% non-refundable and non-transferable. The 30+ day cancellation policy applies to any change in the guest count for a reservation. Please contact us as soon as possible and we will do our best to accommodate on another cruise with a 20% change fee, we understand life happens.
WEATHER CANCELLATION POLICY
Cruises operate rain or shine since 3/4 of the boat has a covered roof. If Pontoon Saloon cancels due to severe weather we offer a refund of 50% or 100% toward a gift card for use at any future date. We will notify you 1.5 hours in advance if we need to delay or cancel your cruise. We are more flexible during our winter months (November-March) if we have random severe cold weather.
CHANGES TO EXISTING RESERVATIONS
If you need to cancel or make changes to an existing reservation, including adding or reducing the number of people in your party, please email us at firstname.lastname@example.org.
Pre-Purchase & Shuttle Cancellation Policy
Pre Purchase Add-ons: The Policy is a 2-week or 14-day cancellation notice prior to your cruise date, in order to receive a full refund for any beer or seltzer pre-purchases.
Shuttles: The Policy is a 2-week or 14-day cancellation notice prior to your cruise date, in order to receive a full refund for canceling a shuttle reservation.
BYOB Alcohol Policy
It is mandatory that each passenger fill out this waiver prior to boarding. The waiver is accessible from the booking confirmation email. If you did not book the tour please contact your group leader to email or text you the link to the waiver so we know who has signed for your reservation. It saves time, so please do this before you arrive, or your group will not board until it is completed. Once submitted you are done.
Is swimming allowed?
NO, the Pontoon Saloon does NOT allow swimming. The Cumberland River is a fast flowing river with a strong current. If anyone purposefully jumps overboard during their trip they will be fined up to $500.
What is the pontoon's capacity?
What is the age limit and do I need my ID?
What will we see?
When is your operating season?
Our main season is March–November. During our winter season, which runs December–February, we offer discounted private cruise tours and limited public cruises on certain weekends. Please contact us for information on specific dates.
What's the difference between Public Cruises and the BACH Party Cruise?
Our public river boat tours include the Mimosa Cruise, Pontoon Party Cruise, and Sunsets & Skylines Cruise. These cruises have a bar atmosphere with mixed groups, dancing, drinking games, and fun music.
The Bach Party Cruise is a public cruise but it’s only for bachelorette & bachelor parties. There are typically around 4 different groups on the boat. This cruise includes a variety of beer and seltzers in the ticket price.
No Smoking Allowed
Canceling your reservation due to Covid-19 does not mean a full refund unless you are outside of our 14-day cancellation policy. If you need to cancel due to contracting Covid, and you are within the 14-day window, our cancellation policy is still in effect. Please reach out to us as soon as possible, and we will work with you on options if we can refill your guest count.
While we do not require masks or proof of vaccination, the safety of guests and employees is our top priority.
Where is the dock?
How early should I book my trip?
We recommend booking as soon as you decide on your cruise time. Especially if you have 8+ in your group you will want to book at least 45 days out. Our Friday & Saturday cruises sell out fast. We have limited availability for private cruise times Thursday – Saturday. We have more availability Monday – Wednesday for corporate outings, so we typically recommend booking within 30-45 days prior to your event date.
How early should I arrive before the cruise departs?
How long are the cruises?
Is there seating?
Is there parking?
Can we decorate the boat?
What should I bring?
What NOT to bring.
Do you offer catered parties?
Private Cruises Options
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