Frequently Asked Questions
Rules of Conduct
The following actions are prohibited on the Pontoon Saloon. The crew has the discretion to remove any passengers or cancel the cruise, if these rules are violated or any inappropriate behavior is escalated. No refund will be issued.
- Over intoxication
- Vulgar language
- Indecent Exposure
- Public Urination
For any vomiting, public urination, or littering on the Pontoon Saloon or dock, there will be a $250 fine charged to the card on file.
What is Pontoon Saloon's Cancellation Policy?
Our Cancellation policy is clearly stated online and in our terms and conditions, if you have questions about this policy please do not hesitate to email us or call. We will not issue any refunds for cancelations within the 14-day period, this includes if you or someone in your group contracts COVID. Thank you!
Public Cruise: The policy is a full refund 14+ days prior to your cruise date. If you cancel within 14 days of your cruise departure date there will be no refund. If you no show or if you are late for the cruise and miss the boat we will not provide a refund. The 14+ day cancellation policy applies to any change in the guest count for a reservation.
Private Cruise: The policy is a full refund 14+ days prior to the cruise departure date LESS the $500 non-refundable deposit. If you cancel within 14 days of the cruise date there will be no refund. Within the 14-day window, your cruise is 100% non-refundable.
Winter Private Cruise: For cruises booked between November 12th to March 12th, we offer a flexible cancellation policy in case of inclement weather. You can cancel up to 24 hours in advance for a full refund minus a $100 non-refundable deposit. This deposit can be used as credit towards a future cruise.
WEATHER CANCELLATION POLICY
Our cruises operate rain or shine since 3/4 of the boat has a covered roof. If we cancel the cruise due to severe weather, we provide a full refund minus the booking fee or a full credit toward a future cruise. Do not assume your cruise is canceled due to severe weather, we will notify you prior to the cruise if it is canceled. We reserve the right to delay cruises as needed.
CHANGES TO EXISTING RESERVATIONS
If you need to cancel or make changes to an existing reservation, including adding or reducing the number of people in your party, please email us at firstname.lastname@example.org.
Pre-Purchase & Shuttle Cancellation Policy
Pre Purchase Add-ons: The Policy is a 2-week or 14-day cancellation notice prior to your cruise date, in order to receive a full refund for any beer or seltzer pre-purchases.
Shuttles: The Policy is a 2-week or 14-day cancellation notice prior to your cruise date, in order to receive a full refund for canceling a shuttle reservation.
Can I bring glass bottles?
It is mandatory that each passenger fill out this waiver prior to boarding.
This is an online waiver only, no hard copies may be submitted. The waiver is located in your confirmation email. It saves time, so please do this before you arrive, or your group will not board until it is completed. Once submitted you are done.
Is swimming allowed?
NO, the Pontoon Saloon does NOT allow swimming. The Cumberland River is a fast flowing river with a strong current. If anyone purposefully jumps overboard during their trip they will be fined up to $500.
What is the pontoon's capacity?
What is the age limit and do I need my ID?
What will we see?
When is your operating season?
Our main season is March–November. During our winter season, which runs December–February, we offer discounted private cruise tours and limited public cruises on certain weekends. Please contact us for information on specific dates.
What's the difference between Public Cruises and the BACH Party Cruise?
Our public river boat tours include the Mimosa Cruise, Pontoon Party Cruise, and Sunsets & Skylines Cruise. These cruises have a bar atmosphere with mixed groups, dancing, drinking games, and fun music.
The Bach Party Cruise is a public cruise but it’s only for bachelorette & bachelor parties. There are typically around 4 different groups on the boat. This cruise includes a variety of beer and seltzers in the ticket price.
No Smoking Allowed
Canceling your reservation due to Covid-19 does not mean a full refund unless you are outside of our 14-day cancellation policy. If you need to cancel due to contracting Covid, and you are within the 14-day window, our cancellation policy is still in effect. Please reach out to us as soon as possible, and we will work with you on options if we can refill your guest count.
While we do not require masks or proof of vaccination, the safety of guests and employees is our top priority.
Where is the dock?
How early should I book my trip?
We recommend booking as soon as you decide on your cruise time. Especially if you have 8+ in your group you will want to book at least 45 days out. Our Friday & Saturday cruises sell out fast. We have limited availability for private cruise times Thursday – Saturday. We have more availability Monday – Wednesday for corporate outings, so we typically recommend booking within 30-45 days prior to your event date.
How early should I arrive before the cruise departs?
How long are the cruises?
Is there seating?
Is there parking?
Can we decorate the boat?
What should I bring?
What NOT to bring.
Do you offer catered parties?
GET IN TOUCH
Still Have Questions?
"*" indicates required fields