The following actions are prohibited on the Pontoon Saloon. The crew has the discretion to remove any passengers or cancel the cruise, if these rules are violated or any inappropriate behavior is escalated. No refund will be issued.
- Over intoxication
- Vulgar language
- Indecent Exposure
- Public Urination
For any vomiting, public urination, or littering on the Pontoon Saloon or dock, there will be a $250 fine charged to the card on file.
Winter Private Cruise: Private Cruises running December 1st - February 28th, we offer a flexible cancellation policy in case of inclement weather. You can cancel at any time for a full refund minus a $100 non-refundable deposit that can be used as a credit towards a future cruise.
Public Cruise: The policy is a full refund 14 days prior to cruise departure time. If you cancel within 14 days of the cruise departure there will be no refund, unless we fill your reservation with another reservation we provide a 100% credit toward a future cruise within a year. If you no show or if you are late to the cruise we will not provide a refund or credit.
Private Cruise: Policy is a full refund 14 days prior to cruise departure time LESS the $200 non-refundable deposit. If you cancel within 14 days of the cruise departure there will be no refund. Within the 14-day window, your cruise is 100% non-refundable. If we cancel due to severe weather, we offer a full refund minus the $200 non-refundable deposit.
WEATHER CANCELLATION POLICY
Our cruises operate rain or shine since 3/4 of the boat has a covered roof. If we cancel due to severe weather, we provide a full refund minus the booking fee and a 5% cancellation fee, or a full credit toward a future cruise. Do not assume your cruise is cancelled due to severe weather, we will notify you prior to the cruise, if cancelled. We reserve the right to delay cruises as needed.
CHANGES TO EXISTING RESERVATIONS
If you need to make changes to an existing reservation, including adding or reducing the number of people in your party, please email us at firstname.lastname@example.org or call us at (615) 601-1464.
Our main season is March–November. During our winter season, which runs December–February, we offer discounted private cruise tours and limited public cruises on certain weekends. Please contact us for information on specific dates.
Canceling your reservation due to Covid-19 does not mean a full refund unless you are outside of our 14-day cancellation policy. If you need to cancel due to contracting Covid, and you are within the 14-day window, our cancellation policy is still in effect. Please reach out to us as soon as possible, and we will work with you on options if we can refill your guest count.
While we do not require masks or proof of vaccination, the safety of guests and employees is our top priority.